Important Covid Level 3 update

Important information in regards to our repairs process at level three.

  • Unless impossible to do so, Please send your repair to us at  TwinNeedle- 402 Tuam Street, Christchurch 8011.

  • If you cannot send in your repair you can drop it off at the address above, please include repair instructions, your name, address, email and phone contact details. A secure drop off bin is available at the front door. There is no available contact with repairs staff or technicians
  • All repairs will be returned via courier, there are no pickups available.
  • All payment for repairs must be via internet banking or online credit card – we cannot process payments at the shop
  • All clothing and sleeping bags will be washed (waterproof jackets/pants washed and reproofed) before any repair work is carried out. Costs for this service have been reduced to $30 for a jacket wash (was $36.50) and sleeping bags $40 (was $47.50).
  • All repairs will sit isolated for 48hours before being handled by a repair technician.
  • We will contact you once your repair is entered into our system and confirm repair technique/process and  charges before proceeding.
  • Once your repair has been completed we will contact you regarding payment, as soon as payment has been received your repair will be couriered to you.
Sorry, there will be no retail sales available at 402 Tuam Street, all our products are available online, if you are after something that is not in the online shop (i.e. repair buckles, cord, webbing etc. please email us at info@twinneedle.co.nz and we can help.
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